Air Bubble During Covid-19

First one to get Air Bubble Permissions for the Airline During COVID-19

Overview

In the midst of the global pandemic, when international airlines were halted from operating in India, AITS Group emerged as a true industry leader. This case study highlights the exceptional efforts made by AITS Group to secure the permission for Iraqi Airways to operate under the Air Bubble arrangement introduced by the Ministry of Civil Aviation in India. The collaboration enabled Iraqi citizens stranded in India and Indian citizens in Iraq to safely return to their home countries during these challenging times.

Challenges

Stranded Citizens and Limited Operations

As the COVID-19 pandemic intensified, countries around the world implemented travel restrictions and suspended international flights. This left many Iraqi citizens stranded in India and Indian citizens in Iraq, desperately seeking a way to return home. The limited permissions granted under the Air Bubble arrangement posed a significant challenge, making it crucial for Iraqi Airways to secure the necessary approvals from the Ministry of Civil Aviation to operate flights and facilitate the repatriation process.

Solutions

AITS Group's Swift Action and Strategic Collaboration

Recognizing the urgency of the situation, AITS Group swiftly initiated conversations with the relevant authorities and government agencies. Leveraging its strong network and established relationships with the Ministry of Civil Aviation, AITS Group proactively pursued the permission for Iraqi Airways to operate under the Air Bubble arrangement. Through diligent efforts, extensive coordination, and comprehensive planning, AITS Group successfully obtained the required clearance, becoming the first organisation to secure this crucial permission.

Results

Repatriation and Relief

Thanks to the exceptional collaboration between AITS Group and Iraqi Airways, a lifeline was established for distressed Iraqi and Indian citizens. The swift approval allowed Iraqi Airways to operate limited flights, transporting stranded individuals safely and efficiently. The repatriation process provided immense relief to the affected citizens, reuniting them with their families and ensuring their well-being during these uncertain times.

Customer Engagement

Trust and Empathy

The successful repatriation efforts not only showcased AITS Group's capabilities but also reinforced its commitment to its clients and passengers. By taking the lead in securing the permission for Iraqi Airways, AITS Group demonstrated its ability to navigate complex regulatory processes and swiftly respond to the needs of its customers. The case study highlighted the unwavering dedication and empathetic approach of AITS Group, strengthening its relationship with Iraqi Airways and earning the trust and admiration of the stranded citizens who were brought back to their home countries.

Conclusion

AITS Group's Impact in Challenging Times

The case study of AITS Group's pioneering role in facilitating Iraqi Airways' operations during the COVID-19 pandemic exemplifies its unwavering commitment to customer service, regulatory compliance, and operational excellence. By successfully navigating the Air Bubble arrangement and enabling the repatriation of stranded citizens, AITS Group has solidified its position as a trusted partner and industry leader. The remarkable efforts and outcomes have not only provided relief to distressed individuals but have also showcased the power of collaboration, resilience, and customer-centricity in overcoming challenges during unprecedented times.